Submitting your first job on HPIN Direct couldn’t be easier. To help, we’ve created this simple step by step guide to guide you through the process.

We’ll also tell you what happens once you’ve clicked ‘submit job’ so you you’re fully prepared to get on with the install.

  • Login to your HPIN account.
  • Click ‘Your Job Submissions’ and then ‘Submit a new job’
  • Enter your customers’ details and tell is if they are the owner of the house.
  • Enter the property type and answer the questions about the main fuse and consumer boards. Upload any photos if you have them of the consumer board.
  • Next, upload photos (fi you have them of any EV chargers, Solar PV, extra consumer boards and the main cut out.
  • Give details of any other large electrical items being installed from the drop-down list.
  • Tell us if the customer would like access to the BUS grant and what fossil fuel type is being replaced.
  • Enter the MPAN number
  • Upload your plans or documents (if applicable)
  • Click ‘Submit job’

What happens next?

Once you have clicked ‘Submit Job’ our team will look at the submission to confirm that we have all the information we need to proceed.

1. Pay your retainer.

Depending on how you choose to use HPIN, we will contact you to pay your retainer

  • HPIN Certified installers – If your design is from plans, we will contact you to take your £350 payment. Remember to add these costs to your labour and material costs for the customer quote when you give them to us.
  • MCS umbrella scheme installers (HPIN Direct) – We will contact you to take your £250 retainer payment for the technical assessment and design (£350 if your design is from plans) and your £250 audit and commission payment. Remember to add these costs to your labour and material costs for the customer quote when you give them to us.

2. Technical assessment and design

  • HPIN Certified Installers: You will have access to our design software to do your own technical assessment and design.
  • MCS umbrella scheme installers: We will carry out the technical assessment and design for you with you on site. We will then select the correct heat pump bundle for the install. 

3. Bus Grant application

We will apply for the BUS grant on your customers’ behalf and add this and the heat pump bundle pricing into a quote for you.

4. Add your labour and extra materials cost

Tell us how much you want to add to the quote for your labour and the cost of any extra materials.

We will then send you the final quote with all the costs for your customer. Your customer pays us the full invoice amount minus the BUS grant amount

5. Heat pump bundle and kit delivery

We agree an install date with you and arrange for the heat pump, cylinder and controls to be sent to the customer address.

6. Installation

You carry out the install for the customer.

Once completed give the customer a comprehensive system handover so they can use their new heating system.

7. Audit and Commission

We will audit and commission the system and send the customer a handover pack with all their documentation including warranty information.

8. Get paid

Once the audit has been passed, we will pay you as per your quote.