Joining HPIN is free. We don’t charge monthly subscriptions or a fee to sign up.

Our MCS umbrella scheme, HPIN Direct is also free.

Creating your HPIN account is easy. All you need to do is visit www.hpin.co.uk/register and complete the online form.

We need the following documents from you to get you onboarded:

• Your National Insurance Number
• Your company details
• Qualifications and supporting documents, such as:
  • NVQ Level 2 or 3 in Heating/Plumbing
  • Gas Safe Registration Number
  • Oftec Registration Number
  • G3 Unvented Qualification Certificate
  • Public Liability Insurance Certificate

Don’t worry. If you don’t have all these documents to hand, please still go ahead with registration and you can upload supporting documents later. Our team will be on hand to support you.

You can still create your account on the HPIN website without uploading your documents however, you will need to supply all of these before we can onboard you properly and progress any jobs for you.

If you need help, contact info@hpin.co.uk and the team will advise you.

Once you have onboarded and completed and returned your Supply of Service, you can submit your own jobs at https://www.hpin.co.uk/new-job/.

We will ask you some questions about the job. Please answer as many of the questions as you can so that our team can get your job started.

As an absolute minimum we need the following information:

• Customer name, email and telephone number
• Confirmation that the customer is the owner of the house
• Property type
• Does the property have a valid EPC?
• Does the customer require access to the Boiler Upgrade Scheme?
• Any plans or documents if you have them

For MCS umbrella jobs, we ask you to pay £250 towards the design cost and £250 for auditing and commissioning.

You should add theses costs to the customer quote. 

If you have any questions, please contact the team at info@hpin.co.uk

If you are not comfortable selling a heat pump to your customers, we can do this for you.

Access to making referrals is for HPIN Certified installers who have completed our training and fully onboarded with us. Once you have done this, you can submit a referral at https://www.hpin.co.uk/new-referral/

We will ask for the following information:

• Customer name, email and telephone number
• Customer address
• Does the property have a valid EPC?

One of our consultants will then contact the customer and start the sales process.

If the referral results in a guaranteed install, you will keep the install and get a £500 referral fee from us.

 If you are new to heat pumps, you can sign up for one of our training courses at www.hpin.co.uk/hpin-training

At our training academy in Essex, our purpose-built bays and classrooms house multiple heat-pump brands, giving you realistic, hands-on experience.

If you need help, contact info@hpin.co.uk and the team will advise you.

 Yes, we also offer the following courses:

• Water regulations training
• Low temperature heating design course
• BPEC G3 (stored hot water)

(These courses are normally priced at £599 but you can get qualified for only £69.99)

Yes, it’s simple to switch. Call in and speak to one of our HPIN Liaisons who will be able to help.

Our HPIN team are ready to help when you need them. Please contact info@hpin.co.uk and the team will help you.

You are liable for any remedial work within 12 months of the installation as per your Supply of Service.

We pay all installers once the audit is passed, and the customer is happy. We also required all documentation to be uploaded or sent in before payment can be made.

You will invoice us for the labour amount you put on the customer quote.

We do all of that for you as well as all the other admin!

It takes approximately 10 working days for BUS vouchers to be issued.

No. We need the BUS voucher funds to be released so that we can purchase the materials required for the job.

No, the boiler upgrade scheme payment pays for the goods and services quoted for

We will supply the air source heat pump, cylinder and controls.

If you are only using our MCS Umbrella scheme, HPIN Direct we will complete a design with you on site.

If you are a fully onboarded HPIN certified installer, we will train you on our design software Carno and issue a login to you.

If you are using our umbrella scheme HPIN Direct, regardless of qualifications, commissioning is an MCS requirement.

If you want to be a certified installer, it is a simple switch, and we will do the commissioning for you as part of our process.

No. However, you can refer the customer to us instead of logging it as a HPIN Direct install. We will sell the job, and you can keep the install that way.

We do not allow access to our MCS without you being onboarded.

We will be exploring other manufacturers offers in the future and when they are available, they will be advertised on the HPIN Website.

We currently work with the following brands for HPIN Direct:

• Ideal
• Daikin
• Vaillant
• Midea (City Plumbing installers only)

Yes, it’s a requirement of the Boiler Upgrade Scheme and MCS that the property’s heat demand is met. This must be evident on the design.

Make sure when you log your job on the HPIN portal that you have all the plans required and upload them into the portal.

You can also use the calculator which will give you an indicative cost.

When you are ready to go ahead with a design from plans (we do that) simply call in and pay the design fee.