If you have any concerns or complains about our privacy activities, you can contact us at marketing@edfheatpump.co.uk.
You can also contact the Information Commisioner’s Office on 0303 123 1113 (www.ico.org.uk).
Cookie Policy
HPIN (T/A EDF Heat Pumps) Cookies
This section tells you how we use cookies on all HPIN (T/A EDF Heat Pumps) websites and how you can manage them.
What are cookies?
Cookies are small text files that are stored on your computer by your web browser. We use them to identify how visitors arrive at our site and the subsequent path they take through it. This helps us to improve our service to you.
HPIN (T/A EDF Heat Pumps) does not use cookies to collect or store Personally Identifiable Information (PII).
How to control the use of cookies
Manage my cookie preferences.
If you wish to restrict or block cookies set by this Website or any other website, you can do this through your browser settings. The “Help” function within your browser should show how to do this. Alternatively, you can find more details on how to control or delete cookies at www.allaboutcookies.org
Please note that you may be unable to use many of the services on our Website Apps or other websites without cookies.
How HPIN (T/A EDF Heat Pumps) uses cookies
Our website currently uses cookies, and some of our third-party suppliers use our website to set cookies on our behalf for internet marketing and performance optimisation.
While on this Website, your web browser may interact with content from different servers, and therefore, cookies from other sources may be set on your computer during a visit to this site.
CookieYes cookies
HPIN (T/A EDF Heat Pumps)) uses CookieYes cookies to store information about your visit to our site, helping us understand how our site is being used. We use this information to show you different content that best fits your needs, as well as allow us to test what type of content is most popular, thus improving the user experience. All information is anonymous.
These cookies do not identify you as an individual.
Use the tabs below to view a description of the types of cookies that are used, why they are used and details of the individual cookies.
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CookieYes
We use CookieYes to understand if there are errors or load issues on our website or app so we can identify and fix any issues as quickly as possible.
These cookies are necessary for the Service to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services. Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, which may affect how the website functions
These cookies’ are associated with software from CookieYes, an application performance management.
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Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies.
We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.
More specifically, we use cookies and other tracking technologies for the following purposes
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance
Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Functional
Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting
Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
HPIN (T/A EDF Heat Pumps) takes the protection of customer’s information very seriously.
For security reasons, as with all organisations, it wouldn’t be appropriate to disclose specific details on how we protect information. We’ve taken a ‘defence in depth’ approach to Information Security, especially regarding our only services.
Our systems are kept up-to-date, and we test our online services to ensure they’re secure and prevent unauthorised access.
