Congratulations – you are now a fully trained and onboarded HPIN member.
Once you complete your Carno training, you can start doing your own technical assessments (TAs). You can also submit your heat pump jobs here on the site for any jobs you have sold yourself as well as make referrals.
This page gives you all the information you need to get going such as:
You will receive a TA job offer via email. If there are other installers in your area they will also receive this offer so make sure to be proactive in your responses. Once the TA offer is signed you will receive a call from the admin to arrange dates and times.
You will receive a job offer with all the details needed for the install job. We need you to sign this job offer before the installation can be confirmed. If there are no radiators quoted in the job offer feel free to quote the customer for extra works on your behalf. Each install is priced specifically between £2500-£3,500 and the exact amount will be stated in the job offer.
We have two types of installations at HPIN. For each type of install you will still receive the job offer which you can accept or decline. B2C job requirements are listed below:
You will need to provide some materials and labour:
On a B2B Install we provide all the fixtures and fittings.
All you will need to supply is:
Within B2B we also have Eco work, potential developers and opportunities with social housing providers and Local Authorities.
Please bear in mind there may be site visits by partners so please be conscious of your actions.
We have cash account codes for our installers to use at City Plumbing and Wolseley. This will allow you to get our company discount on the products you need. You can use these in store at the counter. You can find your codes on the Welcome Pack below.
Important
During an installation and TA refrain from speaking to the customer about pricing, the location of Heat Pump and if you think it’s feasible. If the customer has any questions tell them to contact CB Heating. CB Heating Customer Number – 01255 821443
Introduction to Customer:
Introduce yourself to the customer with a happy demeanour and explain you are with CB Heating/HPIN. You Should briefly explain the work you will be doing and the estimated timeline.
Checking materials
Once you arrive on site and are prepared, go through and check your materials to make sure everything you need has arrived. Preferably before 12p as if something is missing you can call the install team to assist.
Install team = 01255 411573
Maximum install time
Installs should be no more than 5 continuous days on site. If you expect the works to overrun or if you need to leave site, please contact the office. Communication is key!
End of install
At the end of the installation, you are expected to commission correctly and provide certificates by the end of the last working day. You are also expected to tidy the site and do a full customer handover.
Post install audit
An audit is completed via the commission documents. Our install team will assess these to make sure that the install is up to our standards and installed correctly.
If the audit fails, you will receive an ‘audit failed’ form outlining the corrective actions needed. You will then be expected to return to the property to resolve the issues.
We pride ourselves on 5-star customer reviews, so if you don’t return to the property, we will have to instruct another installer to resolve the issues. If you do not return to correct any outstanding issues with the install, we reserve the right to withhold your payment.
Support and helplines
You should expect to receive £150 Minus CIS for a Technical Assessment.
It can be significantly less for a site visit as you may only be attending to retrieve a small amount of information.
CIS tax means contractors (Us here at HPIN/CB Heating) deduct a portion of the subcontractors (You as the installer) pay for taxes and send it to HMRC as part of the construction industry scheme.
It is either deducted at 20% or 30% depending on what you are registered at. If you are Gross registered, we take no tax meaning you pay HMRC yourself.
Each install is priced specifically between £2500-£3,500 this will be stated in the job offer. At the end of the TA and install please send your invoices to invoices@cbheating.co.uk for payment. Submission cut off, and payment day is every 2 weeks. You can download the payment schedule below.
Grow your business with referrals
Recommend EDF Heat Pumps (CB Heating) and get the install job as well as a £500 bonus.
We’ll take care of:
Option 1 – Direct your customers to cbheating.co.uk
Make sure the customer quotes your installer number (HPIN Number) so we can make sure the enquiry came from you.
Not sure what your installer (HPIN) number is? Call the office on 01255 235828
Option 2 – Fill in a quick form on your customer’s behalf at hpin.co.uk/referrals
Help your customers switch to a smarter, cleaner, and more efficient way to heat your home, with an air-source heat pump.
We’ve produced a downloadable and printable brochure you can give to your customers.
